Industry · debt collection and loans
An AI agent in amicable debt collection
The agent takes the repetitive part of arrears calls, and your team handles the cases where a human decision matters.
What the agent does
It calls at the agreed time and says it is an AI assistant.
It checks the amount and history in the collections system before the call.
A new date within the rules is saved by the agent; other proposals go to a person.
For example when the customer disputes the debt. The agent gets a call summary.
Every call’s quality in Inoro
Inoro analyses calls by the AI agent and human agents against your quality scorecard, and the quality team can correct a score.
„Inoro scores every collections call against our quality scorecard. I can see where the team needs support, correct a score when something is off, and the report updates continuously.”
How the rollout works
- 1Process call
You show us where you lose time or money today. Free.
- 2Analysis and offer
We describe the process, analyse the data on our side and prepare a quote. Free.
- 3Launch
We connect the agent to your systems, teach it the process and prepare your team.
- 4Ongoing care
With the subscription we watch the agent’s work every day and share reports.
Frequently asked questions
Does the agent say it is an AI?
Yes. At the start of the call the agent says it is an AI assistant, as the AI Act requires. If the caller asks, it hands the case to a person.
What if the agent makes a mistake?
We monitor its work continuously, so a mistake shows up in the daily report. We find the cause, show the client a report and ship a fix as part of the subscription.
Do we need to change our systems?
No. We connect the agent to what you already have: fleet system, CRM, telephony, email, spreadsheets.
How much does it cost?
We quote after analysing the process. The price covers the launch and a subscription that scales with usage, billed for example per call minute or per vehicle. The call and analysis before the offer are free.
Explore further
The agent talks to customers and enters the outcome into your system.
Data checks →The agent checks data from several systems every day and flags mismatches.
Contact centres and BPO →Agent on the front line, Inoro analyses every call.
AI agents in business: where to start →How to pick the first process and prepare the rollout.
Tell us about one process. We will tell you whether an agent can handle it and where to start.
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