Industry · contact centres and BPO
Agent on the front line, Inoro analyses every call
The agent takes repetitive cases and handles peaks without extra headcount. Inoro analyses 100% of calls by the AI agent and human agents on the same criteria.
What the agent does
It resolves repetitive cases at once and enters the outcome into your system.
The human agent never starts from scratch.
No queues and no seasonal hiring.
Inoro: every call analysed
Inoro analyses calls by human agents and AI agents, shows why customers call and scores calls against your quality scorecard. More at inoro.ai.
„Inoro reports show us why customers call, where their journey gets stuck and what they value in our calls. Every finding links to real calls, so we know right away what to fix in the process and in our service.”
How the rollout works
- 1Process call
You show us where you lose time or money today. Free.
- 2Analysis and offer
We describe the process, analyse the data on our side and prepare a quote. Free.
- 3Launch
We connect the agent to your systems, teach it the process and prepare your team.
- 4Ongoing care
With the subscription we watch the agent’s work every day and share reports.
Frequently asked questions
Does the agent say it is an AI?
Yes. At the start of the call the agent says it is an AI assistant, as the AI Act requires. If the caller asks, it hands the case to a person.
Do we need to change our systems?
No. We connect the agent to what you already have: fleet system, CRM, telephony, email, spreadsheets.
How much does it cost?
We quote after analysing the process. The price covers the launch and a subscription that scales with usage, billed for example per call minute or per vehicle. The call and analysis before the offer are free.
Where is the data stored?
We process it in the European Union under a data processing agreement, and keep it for the period agreed with the client.
Explore further
Tell us about one process. We will tell you whether an agent can handle it and where to start.
Book a call